Having a dedicated support team means we're able to repond to you consistently and quickly. They prove themselves every day with the positive responses they receive from our customers!
99% of our conversation ratings are positive
Our time to resolve issues averages about 1-2 hours - that may even include a quick new integration request or other complex requests. We are super serious about our level of support!
These types of wonderful comments are common from our customers and we love to see them!
Customer support consists of a few areas for us, first it's supporting the set up and onboarding process, this is where Mike comes in. Mike has been with InvestorFuse for 3+ years, he started in an entry level position doing some boring busy work and has quickly moved his way to the top! He is in charge of getting new Market Spaces set up, coordinating with the Integrations Team and setting up some technical items himself. He will also conduct your training for yourself and your team and you'll hear from him periodically just to touch base with you.
Also during the set up phase you'll be working with Marlon who has worked for us for 5+ years in Integrations. Marlon knows everything there is to know about how to connect your lead gen tools to IF3 and he is super to work with during the process.
Trevine is one of our newer team members and he is such a great addition. His background is in teaching which is such a solid foundation for a customer support role.
He is on the front lines on our Customer Support Team answering chats for IF3 customers.
Pat has been with InvestorFuse for five years now, he's seen and done it all. Pat is great because he is not only super fast in his responses but thorough and thoughtful.
Pat has done it all at InvestorFuse and he's currently been bumped up to a new level of technical responsibilities running QA for our Development Team. He is also an Integrations Specialist alongside Marlon.
AJ help out Operations on our billing team, he's the guy you'll talk to with any billing issues or questions and/or if you decide to cancel your subscription he will make sure you have everything you need from us before we pull the plug. AJ also helps out in Marketing and will answer questions sometimes on social media and in our Teachable software where we have our Masterclasses.
Ken is another new addition to the Customer Support Team and we couldn't be happier with his performance and abilities. He has a background in tech, he's learned IF3 quickly and he loves to help customers solve problems.
Ken also helps with our website and other more technical processes that his managers can't figure out themselves. :)